Payment and return policy

1.PRODUCTS AND GOODS

A. DIGITAL PRODUCTS

You have 14-days from the date of purchase to request a refund. If received on or before the 14th day, you will receive a full refund. If the request is received on or after the 14th day of purchase, no refund will be issued.

 

B. PHYSICAL PRODUCTS

You have 14-days from the date of purchase to return an item and to request a refund. If the request is received on or before the 14th day and the item is postmarked within 3 days of the request, you will receive a full refund; otherwise no refund will be issued. We will cover return shipping on orders for any and all return shipping, tariff, custom or other related charges.

 

C. INTERNATIONAL RETURNS

If returning an item, please contact info@christinavelidou.com or at info@dareanddreambig.com within the stated return period, who will provide you instructions for returning your product(s).You are responsible for all shipping costs and other costs incurred for returning your item (unless otherwise specified).Original shipping costs are non-refundable and your refund will be on the product cost only. The time it will take for your returned item to arrive to us and be processed will vary depending on the shipping method you select. Once received, we will process the refund within one week and your funds should appear within 3 weeks of the return being processed. If you are shipping an item over 30 EUROS, we recommend adding tracking and insurance to the shipment. We cannot guarantee that we will receive your returned item.

D. CUSTOM DUTIES AND TARIFFS

For our international customers, shipping charges do not include any potential tariffs, duties, custom or other fees or taxes that an individual country may impose upon import. You are responsible for any additional fees that may be levied by the country where the product is being imported.

 

E. ALL NON-DIGITAL PRODUCTS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the status (approval or rejection) of your refund.If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

 

F. LATE OR MISSING REFUNDS

 

If you returned a digital or physical product, please allow up to three weeks for your charge to be refunded. If after three weeks you do not see your refund appear, please first call your bank or credit card to confirm whether it is pending. If the bank or credit card does not see your refund pending and you still have not received your refund after two weeks, please contact us at info@christinavelidou.com or at info@dareanddreambig.com

 

G. EXCHANGES

We do our best to ensure you receive undamaged products. If, however, you have received an item that is defective or was damaged prior to arrival, we will promptly exchange it upon notification for an identical product. If this occurs, please send us an email at info@christinavelidou.com or at info@dareanddreambig.com and instructions will be provided for returning the defective or damaged merchandise.

 

 

2. SERVICES

A.COACHING

 

Please refer to your coaching agreement for cancellation and refund information.